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The information contained in this website has been prepared specifically for purpose of providing travel information to the travellers. In the preparation of this website, Nan Hwa (Express) Travel Service Limited endeavours to offer the most current, correct and clearly expressed travel information. Nevertheless, inadvertent errors in information and in software mayoccur. Changes are periodically added to the information herein. Nan Hwa (Express) Travel Service Limited disclaims any responsibility and accepts no liability for any direct or indirect loss or damage arising from any inaccuracies, omissions or typographical errors that may be contained in this website. Nan Hwa (Express) Travel Service Limited also does not warrant the accuracy. completeness, time liness or fitness for purpose of the information contained in this website. If you are in doubt about the contents, have questions about the information provided here, notice errors or omissions, or believe that the information provided in this website can be presented in a distinct way, please send your comments and/or suggestions to [email protected]

Terms & condition


Privacy Policy Statement for Nan Hwa (Express) Travel Service

Undertaking of Nan Hwa (Express) Travel Service Limited

At Nan Hwa (Express) Travel Service Limited, we are committed to protecting your privacy. We undertake to use our best endeavours to ensure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the obligations and requirements of the Personal Data (Privacy) Ordinance (“the Ordinance”).

Collection of Personal Data

When you visit our web site(s), we will only record your visit but will not at the same time collect any personal data from you unless otherwise stated.

Cookies used (if any) in any part of our web site will not be deployed for collecting personal data. For your information, Cookies are small computer files that can be stored in web surfers’ computers for the purposes of obtaining configuration information and analysing web surfers’ browsing habits. They can save you from registering again when re-visiting a web site and are commonly used to track your preferences in relation to the subject matter of the web site. You may refuse to accept Cookies (by modifying the relevant Internet options or browsing preferences of your computer system), but to do so you may not be able to utilize or activate certain available functions in our web sites.

Types of Personal Data Collected

At times, you may be required to give your personal data including, but not limited to the following:

  • Your name;
  • Account details, such as account numbers, service numbers, or user accounts;
  • Contact details, such as contact name and telephone number or email address; or
  • Payment details, such as credit card information;
  • Service installation address, correspondence address, or billing address;
  • Information for the verification of identity, such as identification type and identification number.

Failure to provide such information may deny you of access to certain parts of our web site, or may render us unable to handle any application or request you are making, or may otherwise defeat the objectives of your visit. If you are under the age of 18, consent from your parent or guardian is required before you give us any personal data.

Use of Personal Data Collected

Specific purposes for which your personal data may be used are set out in our Personal Data Collection Statement.

On-line Services

We may have access to on-line stores or service providers hosted in our web site which are operated by third party merchants. If you want to use or order any services or products from any of them, please note that any information you provide, once transferred to the relevant merchant, is beyond our control and thus outside the scope of protection afforded by us.

Retention of Personal Data

If you are our paid subscriber, your personal data which you have given us via Internet during the subscription period, will only be retained for a reasonable period after termination of your subscription unless the personal data is required to be retained for such longer period to satisfy any applicable statutory or contractual obligations.

Disclosure of Personal Data

All personal data held by us will be kept confidential but we may, where such disclosure is necessary to satisfy the purpose, or a directly related purpose, for which the data was collected provide such information to the following parties:

  • a) any subsidiaries, holding companies, associated companies or affiliates of or companies controlled by or under common control with us;
  • b) any other person who is under a duty of confidentiality to us who has undertaken to keep such information confidential; and
  • c) any financial institutions, charge or credit card issuing companies, credit information or reference bureaux, or collection agencies necessary to establish and support the payment of any services being requested.

Personal data may also be disclosed to any person or persons that have a right under the Ordinance to gain access to such information provided they are able to prove their authority to access such information. For further details concerning disclosure of personal data, please refer to our Personal Data Collection Statement. If you do not want to have your information disclosed to any third party, please write to our Data Protection Officer.

Direct Marketing

If you have once given us your personally identifiable information, you may receive from us or from our affiliated companies from time to time telephone calls, email and direct mailings containing promotional materials. Having said that however, pursuant to the requirements of the Ordinance, we will honour an individual’s request not to use his or her personal data for the purposes of direct marketing. Hence if you do not want to receive those promotional materials, please write to our Data Protection Officer. You may be asked to indicate your preference before signing up for any of our paid services.

Security of Personal Data

Physical records containing personal data are securely stored in locked containers when not in use. Computer data are stored on computer systems and storage media located within restricted areas. Access to records and data without appropriate management authorisation are strictly prohibited. Authorisations are granted only on a “need to know” basis which is commensurate with an individual’s responsibilities and training.

The records of us are under the control of assigned information officers who are responsible to ensure the transfer of or access to information is legitimate and is in compliance with the Ordinance. Proper audit trails are produced to validate any data modification for data integrity.

There is a violation logging process for investigation of any unauthorised attempt to access information. Encryption technology, such as SSL, is employed for the transmission of sensitive data collected online.

Online Payment and Payment options acceptance

Payment may be made via Visa or Mastercard credit cards or by bank transfer into our appropriate bank account provided.

Credit Card acquiring and Security

Credit card transactions will be acquired for New Holidays/Nan Hwa (Express) Travel Service Ltd. via JETCO Payment Gateway who is the approved payment gateway, operated by Joint Electronic Teller Service Ltd. using the strictest form of encryption, supporting Verified by Visa (VbV) and no credit card details will be stored onto the website.

Transaction Terms and Limitations

Nan Hwa (Express) Travel Service Ltd. takes responsibility for all aspects relating to the transaction including sale of products and services offered on this website, customer service and support, dispute resolution and delivery of products. By using a credit card to pay for your products or services, you confirm that the card being used is yours. All credit card holders are subject to validation checks and authorization by the card issuer and we are not obliged to inform you of the reason for any refusal. Nan Hwa (Express) Travel Service Ltd. bears no responsible for your card issuer or bank charging you as a result of our processing of your credit card payment in accordance with your instruction. Furthermore, we cannot be responsible for any losses you may incur in transmitting information to Nan Hwa (Express) Travel Service Ltd. by internet link or by e-mail. Any such loss shall not be borne, either wholly or in part, by Nan Hwa (Express) Travel Service Ltd., and shall be entirely your responsibility. Cancellation of an order will incur an administration fee, in addition to any and all credit card processing fees incurred.

Users of this site should also refer to the terms and conditions provided by at, which shall govern your use of this site in conjunction with the above terms and conditions.

Access to and Correction of Information

If you want to access and/or correct your personally identifiable information which you have given us via Internet, you may write to our Data Protection Officer. We may charge you a reasonable fee for each successful access current from time to time. However, such fee will be waived if the access is necessary to make a genuine and reasonable correction.

Personal Data Collection Policy

Personal Data (Privacy) Ordinance (“the Ordinance”) was brought into force with a purpose to protect individuals in relation to personal data.

As a Nan Hwa (Express) Travel Service Limited customer, it may be necessary for you to provide us with your personal information (“Personal Data”) when you apply to us and or continue to subscribe with us for a service and/or product (“Services”). If your Personal Data is incomplete or incorrect, we may not be able to provide or continue to provide the Services to you.

We shall keep your Personal Data confidential at all times. Our policies and practices with respect to the collection, use, retention, disclosure, transfer, security and access of Personal Data will be in accordance with the Ordinance and are as set out in this Policy Statement.

You agree that your Personal Data provided by you to us may be used and retained by us for the following purposes and for other purposes as shall be agreed between you and us or required by law from time to time:

  • I. provision of the Services;
  • II. marketing of goods and/or services by us, our agents or our subsidiaries, in relation to the Services;
  • III. processing of any benefits arising out of or in connection with the Services;
  • IV. analysing, verifying and/or checking of your credit, payment and/or status in relation to the provision of the Services;
  • V. processing of any payment instructions, direct debit facilities and/or credit facilities requested by you;
  • VI. enabling the daily operation of your account and/or the collection of amounts outstanding in your account in relation to the Services; and
  • VII. enabling us to comply with our obligations to interconnect or other industry practices.

You further agree that we may disclose and transfer (whether in Hong Kong or abroad) to our agents, contractors, any telecommunications operators, any third party service provider, any third party collection agencies, any credit reference agencies, any security agencies, any credit providers, banks, financial institutions, our professional advisers and any other persons under a duty of confidentiality to us and any of our actual or proposed assignees or transferees of our rights with respect to you to use, disclose, hold, process, retain or transfer such Personal Data for the purposes mentioned above.

In addition, in accordance with your agreement with us, we may disclose and transfer your Personal Data to any company within, Nan Hwa (Express) Travel Service Limited, any of their subsidiaries and any company in which the same has a direct or indirect interest or with which it is in joint venture or co-operation or their respective successors and assigns and to include that Personal Data in one or more databases held by us (which may contain other information collected by us) for the purposes mentioned above, the carrying out of market research, credit assessments, marketing of any goods and/or services by us and for the performance of procedures for comparing Personal Data with other information supplied by you to us for such purposes and for other purposes as shall be agreed between ourselves or required by law from time to time. If you do not wish to receive marketing information from us with respect to any goods and/or services not related to or in connection with the Services, or for us to disclose, transfer or use your Personal Data for the purposes as set out in this paragraph, please write to us at the address below quoting your name, address and account number(s).

Under and in accordance with the Ordinance, you have the right to :

  • I. check whether we hold any of your Personal Data;
  • II. access your Personal Data held by us;
  • III. require us to correct any Personal Data which is inaccurate;
  • IV. ascertain our policies and practices (from time to time) in relation to Personal Data and the types of Personal Data held by us.

In accordance with the Ordinance, we have the right to charge a reasonable fee for the processing of any Personal Data access request. All requests for access to or correction of Personal Data or information regarding policies and practices and types of Personal Data held should be in writing and addressed to: [email protected]

Note: In case of discrepancies between the English and Chinese versions, the English version shall apply and prevail.

IMPORTANT: By accessing this web site you are agreeing to the terms and conditions set out above.